The scope of these GTC covers the legal relations on the Service Provider’s website (https://pickpacktrockner.hu/) and its subdomains. The GTC is continuously available on the following website: https://pickpacktrockner.hu/aszf

Service provider details:

Name of the service provider: Cinemax – Insta – Media Limited Liability Company
Company registration number: 01-09-908314
Tax number: 14536702-2-42

Language of the contract: Hungarian

Phone number: 06302933986
Web address: www.pickpacktrockner.hu

1. Basic provisions

1.1. Issues not regulated in these Regulations and the interpretation of these Regulations are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and Act 2001/ CVIII (Elker. Act) on Certain Issues of Electronic Commerce Services and Information Society Services and Act No. 45/2014(II. 26.) Government Decree on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

1.2. These Regulations are effective from September 30, 2020 and will remain in force until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in delivery costs, change in legislation, business interest, changes related to the company). The Service Provider will publish the amendments on the website 8 (eight) days before they enter into force – during which time the User is entitled to withdraw from the contract or terminate it.By using the Website, users agree that all regulations relating to the use of the Website will automatically apply to them.

1.3. The Service Provider reserves all rights with regard to the website, any detail thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.

2. Purchase / Registration

2.1. By purchasing / registering on the website, the User declares that he / she has read and accepted the terms and conditions of these GTC and the Data Management Information published on the website, and consents to the data management.

2.2. The User is obliged to provide his / her own real data during the purchase / registration. In case of untrue data or data of another person provided during the purchase / registration, the resulting electronic contract is void. The Service Provider excludes its liability if the User uses its services on behalf of another person with the data of another person.

2.3. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to incorrect and / or inaccurate data provided by the User.

2.4. The Service Provider shall not be liable for any damages resulting from the User forgetting his / her password or its becoming available to unauthorized persons for any reason not attributable to the Service Provider.

3. The range of products and services that can be purchased

3.1. The products shown can only be ordered online. The prices shown for the products are in HUF, they include the VAT prescribed by law, but they do not include the home delivery fee. There is no extra packing fee.

3.2. In the webshop, the Service Provider indicates the name and description of the product in detail, and displays a photo of the products. The images displayed on the product data sheet may differ from the actual ones and may be used as illustrations.
3.3. If a special price is introduced, the Service Provider will fully inform the Users about the special offer and its exact duration.

3.4. If, despite all the diligence of the Service Provider, an incorrect price is posted on the surface of the Webshop, especially with regard to the obviously incorrect, e.g. for a price of “0” HUF or “1” HUF that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase. In accordance with the domestic case law, a deviation of at least 50% from the market value of the given product or service in either a positive or negative direction is considered a significant deviation. However, we inform consumers that the concept of conspicuous disproportionate value (Section 6:98 of the Civil Code) is not defined by law.

3.5. In the case of an erroneous price of the extent described in point 3.4, there is a striking disproportion between the actual and indicated price of the product, which even the average consumer needs to perceive immediately. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect / erroneous price is considered a void contract.

4. Ordering process

4.1. After registering, the user logs in to the webshop and / or can start the purchase without registration.

4.2. User sets the number of the product or products to be purchased.

4.3. The user adds the selected products to the cart. Users can view the contents of the cart at any time by clicking on the “cart” icon.

4.4. If the User wants to add another product to the cart, he/she selects the “continue shopping” button. If he/she does not want to buy another product, he/she checks the number of products he/she wants to buy. He/She can delete the contents of the cart by clicking on the “delete – X” icon. To finalize the quantity, User clicks on the “refresh / refresh cart” icon.

4.5. The user selects the delivery address and then the delivery / payment method, the types of which are detailed in point 5.

4.6. If there is an error or defect in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or revising the error or defect. The User can then confirm the order once more or withdraw from the contract.

4.7. The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice is included in the package. The User is obliged to inspect the package in front of the courier upon delivery, and in case of any damage to products or packaging, he is obliged to request a record, in case of damage he is not obliged to accept the package. Subsequent complaints without an official record will not be accepted by the Service Provider! Packages are delivered on working days between 8 am and 5 pm.

4.8. After entering the data, the User can send his order by clicking on the “send order” button, but before that he can check the entered data again, send a comment about his order or send us another e-mail request.

4.9. By placing an order, the User acknowledges that his payment obligation arises.

4.10. Correction of data entry errors: Before completing the ordering process, the User can always return to the previous phase, where he can correct the data entered. In detail: During the ordering process it is possible to view or change the contents of the cart, if the cart does not contain the quantity to be ordered, the User can enter the number of the quantity to be ordered in the data entry field in the quantity column. If the User wishes to delete the products in the cart, he / she clicks on the “X” “delete” button. During the ordering process, the User has the possibility to correct / delete the entered data continuously.

4.11. The User will receive a confirmation e-mail after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User’s order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his email account.

4.12. The User acknowledges that the confirmation discussed in the previous point is only an automatic confirmation, it does not create a contract. The contract is created when the Service Provider notifies the User in another e-mail after the automatic confirmation mentioned in the previous point about the details of the order and its expected fulfillment.

5. Payment methods

5.1. With online credit card: With credit card payment, you can shop conveniently and securely in our store. After ordering the selected goods, you will be directed to the K&H Bank website, where you can pay with your bank card via the encrypted transaction currently used by the Bank, which is considered the most secure. All our customers have to do is click on “pay by credit card” when selecting the payment method, and then enter the card number, expiration date and three-digit security code on K&H Bank’s payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.

Bank cards issued exclusively for electronic use can only be accepted if their use is authorized by the bank issuing the card! Please check with your bank to see if your card can be used for online purchases.

After a successful purchase, K&H Bank will issue an authorization number for the transaction, which is worth writing down or printing out the entire page. In case of an unsuccessful transaction, K&H Bank will state the reason for the error in an error message.

5.2. By bank transfer:

The User is obliged to transfer the value of the ordered products and the delivery cost to the bank account in the confirmation e-mail within 3 days. After crediting the amount to the Service Provider’s bank account, the package will be sent to the User.

5.3 Credit card payment on a secure interface: Online credit card payment on the payment interface of OTP BANK ZRT – OTP Simple. The User / Buyer acknowledges that the following personal data stored in the user database of pickpacktrockner.de by Cinemax Insta Média kft (Service Provider’s registered office: 1062 Bp., Andrássy út 92-94 fszt. 6) will be transferred to OTP Mobil Kft. (1143 Budapest, Hungária körút 17-19) as a data processor. The scope of data transmitted by the data controller is as follows:
Billing information: Last name; First name; Postal code; City; Street Address; Telephone number; E-mail address
Transport information: Surname; First name; Postal code; City; Street Address
The nature and purpose of the data processing activity performed by the data processor can be viewed in the SimplePay Data Management Information, at the following link: http://simplepay.hu/vasarlo-aff

6. Shipping cost

6.1. Total delivery cost: 990 HUF + VAT within the whole territory of Hungary.

7. Order processing and fulfillment

7.1. Orders are processed during business hours. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day. In all cases, the Service Provider’s customer service will confirm electronically when your order can be fulfilled .

7.2. General deadline for performance: within 15 working days from the conclusion of the contract.

7.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the product, the User is obliged to pay the purchase price and take over the product.

7.4. If the seller is the business and the buyer is a consumer and the seller undertakes to deliver the product to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the product. The risk of damage passes to the buyer upon delivery to the carrier if the carrier has been entrusted by the buyer, provided that the carrier was not recommended by the seller.

7.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the product available to the buyer (User) without delay, but no later than within thirty days.

7.6. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional period, the buyer is entitled to withdraw from the contract.

7.7. The User is entitled to withdraw from the contract without setting an additional deadline if

(a) the Service Provider has refused to perform the contract;

(b) the contract should have been performed at the agreed time and not otherwise, as agreed by the parties or because of the identifiable purpose of the service.

7.8. If the Service Provider fails to fulfill its obligations under the contract because the product specified in the contract is not available to the Service Provider, it is obliged to inform the User immediately and to refund the amount paid by the User immediately.

8. Right of withdrawal

8.1.According to Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014(II.26.)of the Government on the detailed rules for consumer-business contracts , the Consumer may withdraw from the contract without giving reasons and return the ordered product within 14 days from the receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal within 1 year. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the communication of this information.

8.2. The Consumer may exercise his right of withdrawal with a clear statement to that effect, or with using the declaration pattern in Appendix 2. of the 45/2014. (II.26.) Government Decree.

8.3. The period open for the exercise of the right of withdrawal expires 14 days from the day on which the Consumer or a third party – other than the carrier – designated by him takes possession of the product.

8.4. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

8.5. The cost of returning the product must be borne by the consumer, the company has not taken upon itself this cost.

8.6. In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

8.7. The right of withdrawal does not apply to the Consumer in the case of a non-prefabricated product which has been manufactured on the consumer’s instructions or at his express request, or in the case of a product which is clearly tailored to the consumer.

8.8. Nor can the consumer exercise his right of withdrawal

a. in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer’s express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service as a whole;

b. in respect of a product or service the price or fee of which is subject to possible fluctuations of the financial market beyond the control of the undertaking during the period open for the exercise of the right of withdrawal.

c. in case of a perishable or short-living product;

d. in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;

e. in respect of a product which, by its nature, is inseparably mixed with another product after transfer;

f. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties when the contract of sale was concluded, but which is not performed until the thirtieth day after its conclusion;

g. in the case of a business contract where the business visits the consumer at the express request of the consumer for urgent repair or maintenance work;

h. with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

i. in respect of newspapers and periodicals, other than subscription contracts;

j. in the case of contracts concluded by public auction;

k. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, if a performance date or time limit specified in the contract has been set;

l. in the case of digital content provided on non-tangible media, where the business has commenced performance with the consumer’s express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.

8.9. The Service Provider shall refund the amount paid by the Consumer, including the delivery fee, immediately after the return of the product and / or the receipt of the statement of withdrawal in accordance with the above legislation, but no later than within 14 days of taking notice of the withdrawal.

8.10. In the case of a refund, we will use the same payment method as the one used in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

8.11. The Consumer is obliged to return – send or deliver on the address of the Service Provider – the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

8.12. In the event of a written withdrawal from the consumer, it is sufficient to send a statement of withdrawal within 14 days.

8.13. The consumer complies with the deadline if he returns or delivers the product (s) before the end of the 14-day period. Return is considered to have been completed on time if the consumer sends the product before the deadline.

8.14. The consumer shall bear only the direct costs of returning the product, unless the business has undertaken to bear that costs.

8.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.

8.16. The refund may be withheld by the Service Provider until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates must be taken into account.

8.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this in one of the Service Provider’s contact details in writing (either with the help of the attached data sheet), by telephone or even in person. In the case of a written notification by post, the date of posting is taken into account, and in the case of a telephone notification, the indication of the telephone. In case of signaling by post, the Service Provider accepts signaling as a registered item or package. You can return the ordered product to the Consumer Service Provider by post or by courier service.

8.18. The consumer is only liable for decrease of value resulting from use beyond that required to determine the nature, characteristics and functioning of the product.

8.19. The consumer can also contact the Service Provider with his/her other complaints at the contact details in these Regulations.

8.20. The right of withdrawal belongs only to Users who qualify as consumers according to the Civil Code.

8.21. The right of withdrawal does not apply to the business user, ie a person who acts in the course of his/her profession, self-employment or business.

9. Procedure for exercising the right of withdrawal

9.1. If the Consumer wishes to exercise the right of withdrawal, he/she is obliged to indicate his/her intention to withdraw at the contact details of the Service Provider.

9.2. The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting and, in the case of notification by email or fax, the time of sending the email or fax will be taken into account.

9.3. In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered met if the Consumer sends the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

9.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

9.5. In case of sale and purchase of several products, if the delivery of each product takes place at different times, the buyer may exercise the right of withdrawal within 14 days from the last delivery of the lot or in the case of a product consisting of several lots or pieces within 14 days from the delivery of the last lot or piece of the product.

10. Guarantee, warranty

Defective performance

The liable business/person will perform incorrectly if the service does not meet the quality requirements set out in the contract or legislation at the time of performance. The liable business/person is not to blame if the entitled was aware of the defect/fault at the time of concluding the contract or should have been aware of the defect/fault at the time of concluding the contract.

A clause in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to the warranty and guarantee of supplies to the detriment of the consumer shall be void.

Multiple warranty rights only apply to Users who qualify as consumers under the Civil Code.

Business User: a person who acts in the course of his or her profession, self-employment or business activity.

Supplies warranty

In which case can the User exercise his right to warranty for supplies?

In case of faulty performance of the Service Provider, the User may assert a supplies warranty claim against the Service Provider in accordance with the rules of the Civil Code.

What rights does the User have based on his/her supplies warranty claim?

The User may, at his / her option, have the following supplies warranty claims: he / she may request repair or replacement, unless it is impossible to meet the request chosen by the User or it would entail a disproportionate additional cost for the business compared to the fulfillment of his/her other request. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate reduction of the counter-performance or he/she can repair the defect or also have it repaired at the expense of the business or the User can, if the worst happens, withdraw from the contract. The User may transfer from his/her chosen supply warranty right to another, however, the cost of the transfer shall be borne by the User, unless it was justified or it was caused by the company.

What is the deadline for the User to enforce his/her supplies warranty claim?

The user (if he is considered a consumer) is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the limitation period of two years (1 year in the case of a business User) from the performance of the contract.

To whom can you enforce your warranty claim?

The User may enforce his or her warranty claim against the Service Provider.

What are the other conditions for enforcing your warranty rights (if the User qualifies as a consumer)?

Within six months of the performance, there are no conditions other than the reporting of the defect to enforce your supplies warranty claim, if the User proves that the product or service was provided by the company operating the webshop. However, six months after the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty

In which case can the User exercise his/her product warranty right?

In the event of a defect in a movable thing (product), the User may, at his or her choice, assert a claim for a warranty for supplies or a product warranty.

What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

In which case is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing it on the market or if it does not have the characteristics specified in its description by the manufacturer.

What is the deadline for the User to enforce his product warranty claim?

The User can assert his/her product warranty claim within two years (1 year in case of a business User) from the time the product is placed on the market by the manufacturer. Upon expiry of this period, he/she shall lose this right.

Against whom and under what other conditions can the User assert his/her product warranty claim?

The User can only make a product warranty claim against the manufacturer or distributor of the product. In the case of a product warranty claim, the User must prove the defect of the product.

In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

• the product was not manufactured or marketed in the course of his business activities, or
• the defect was not recognizable in the light of current scientific and technical knowledge at the time of placing the product on the market, or
• the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove one reason for the exemption.

Please note that due to the same defect, you cannot claim a warranty for a product and a supplies warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your supplies warranty claim against the manufacturer for the replaced product or repaired part.

Guarantee

In what cases can a consumer exercise his right to a guarantee?

In the event of defective performance, the Service Provider is obliged to provide a guarantee on the basis of the mandatory warranty for certain durable consumer goods if the user qualifies as a consumer.

What rights does the consumer have under the guarantee and within what period?

The guarantee period is one year. The guarantee period begins with the delivery of the product to the consumer or, if the putting into operation of the product is carried out by the distributor or his agent, begins on the day of its putting into operation.

Based on his/her guarantee claim the entitled has the option:

1. he/she may require repair or replacement, unless the chosen guarantee is impossible to fulfill or it would impose a disproportionate additional cost on the liable undertaking compared to the performance of the other guarantee claim, taking into account the value of the service in good condition, the seriousness of the breach and the damage to the interests of the entitled through the performance of the guarantee; or
2. he/she may request a proportionate reduction of the counter-performance or he/she can repair the defect or also have it repaired at the expense of the liable undertaking/Service Provider or the User can withdraw from the contract, if the liable undertaking has not undertaken the repair or replacement, or the liable undertaking/Service Provider is unable to fulfill this obligation, or the entitled person’s or undertaking’s interest in the repair or replacement has ceased.

There is no room for withdrawal due to a minor defect.

The repair or replacement must be carried out within a reasonable time, in the interests of the entitled, taking into account the nature of the product and the intended use of it by the entitled person or undertaking.

When is the business released from its guarantee obligation?

The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, the warranty and guarantee claim for supplies and the product warranty and guarantee claim cannot be enforced simultaneously, but the consumer is entitled to the rights arising from the guarantee regardless of the rights described in the product and supplies warranty chapters.

The Service Provider does not have a guarantee beyond the guarantee period (professionally expected life) for damages resulting from natural wear and tear.

Furthermore, the Service Provider is not liable for any damages resulting from improper or negligent handling, excessive use, or effects other than those specified, or other improper use of the products after the transfer of the risk of damage.

If the consumer claims a replacement within three working days of the purchase (commissioning) due to the defect of the consumer product, the Service Provider is obliged to replace the consumer product, provided that the defect prevents the intended use.

Warranty claim procedure (for consumer users)

In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer.

It is the consumer’s responsibility to prove the conclusion of the contract (by invoice or even just a receipt).

The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6: 166 of the Civil Code).

The Service Provider is obliged to keep a record of the consumer’s warranty or guarantee claim reported to him.

A copy of the report shall be made available to the consumer without delay and in a verifiable manner.

If the Service Provider is unable to declare the possibility of fulfillment of the consumer’s warranty or guarantee claim at the time of its report, it must notify the consumer of its position within five working days in a verifiable manner, including the reason for the rejection and the possibility to turn to the conciliation body.

The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the audit authority.

The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.

11. Miscellaneous Provisions

11.1. The Service Provider is entitled to use a contributor to fulfill its obligations. He is fully responsible for his unlawful conduct, as if he had committed the unlawful conduct himself.

11.2. If any part of these Rules becomes invalid, unlawful or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

11.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Waiver of any right shall be effective only upon express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation at a later date.

11.4. The Service Provider and the User try to settle their disputes amicably.

11.5. The parties state that the Service Provider’s webshop operates in Hungary and is also maintained here. As the site can also be visited from other countries, the users expressly acknowledge that the applicable law in relation to the user and the Service Provider is Hungarian law. If the user is a consumer, then pursuant to Section 26 (1)of Pp., the court of the defendant’s (consumer’s) inland domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract.

11.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User’s citizenship, residence or place of establishment.

11.7. The Service Provider shall not apply different conditions to the payment transaction for the reasons related to the User’s citizenship, residence or place of establishment, place of payment account, place of establishment of the payment service provider or place of issue of the cash substitute payment instrument within the Union.

11.8. The service provider shall comply with the provisions of EC REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on modification of Regulations (EC) No 2006/2004 and (EU) 2017/2394 and 2009/22. / and against unjustified territorial content restrictions and other forms of discrimination based on the nationality, place of residence or place of establishment of the customer within the internal market.

12. Complaint handling procedure (for users who are consumers)

12.1. The goal of our store is to fulfill all orders in the right quality, to the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, e-mail address or by letter.

12.2. The Service Provider will immediately investigate the verbal complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take record of the complaint and its own position and send a copy to the customer.

12.3. The Service Provider will respond to a written complaint within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for five years and present it to the audit authorities upon request.

12.4. Please be informed that if your complaint is rejected, you may initiate an official or conciliation procedure with your complaint, as follows:

12.5. The Consumer may lodge a complaint with the Consumer Protection Authority:

In accordance with government decree 387/2016 (XII.2.) on the designation of the consumer protection authority, the district office according to the county seat, in the second instance the Pest County Government Office acts with national competence At http://jarasinfo.gov.hu

12.6. In the event of a complaint from the Consumer, he/she has the opportunity to contact a conciliation board/body, the contact details of which can be found here:

Bács-Kiskun megyei Békéltető Testület (County Conciliation Board)
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: bkmkik@mail.datanet.hu;

Baranya megyei Békéltető Testület (County Conciliation Board)
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: bekelteto@pbkik.hu;

Békés megyei Békéltető Testület (County Conciliation Board)
Address: 5601 Békéscsaba, Penza ltp. 5.
Phone numbers: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén megyei Békéltető Testület (County Conciliation Board)
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: kalna.zsuzsa@bokik.hu;

Budapesti Békéltető Testület (Conciliation Board)
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu;

Csongrád-Csanád megyei Békéltető Testület (County Conciliation Board)
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: extension (62) 554-250 / 118
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: bekelteto.testulet@csmkik.hu;

Fejér megyei Békéltető Testület (County Conciliation Board)
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron megyei Békéltető Testület (County Conciliation Board)
Address: 9021 Győr, Szent István út 10 / a.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar megyei Békéltető Testület (County Conciliation Board)
Address: 4025 Debrecen, Petőfi tér 10.
Phone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: info@hbkik.hu;

Heves megyei Békéltető Testület (County Conciliation Board)
Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) Extension 416-660 / 105
Fax number: (36) 323-615
Name: Tünde Pintérné Dobó
E-mail address: tunde@hkik.hu;

Jász-Nagykun-Szolnok megyei Békéltető Testület (County Conciliation Board)
Address: 5000 Szolnok, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Judit Vígh
E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom megyei Békéltető Testület (County Conciliation Board)
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: kemkik@kemkik.hu;

Nógrád megyei Békéltető Testület (County Conciliation Board)
Address: 3100 Salgótarján, Alkotmány út 9 / a
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: nkik@nkik.hu;

Pest megyei Békéltető Testület (County Conciliation Board)
Address: 1119 Budapest, Etele út 59-61. 2. em. 240.
Phone number: (1) -269-0703
Fax number: (1) -269-0703
Name: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Website address: www.panaszrendezes.hu

Somogy megyei Békéltető Testület (County Conciliation Board)
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg megyei Békéltető Testület (County Conciliation Board)
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Katalin Balmaz
E-mail address: bekelteto@szabkam.hu;

Tolna megyei Békéltető Testület (County Conciliation Board)
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: kamara@tmkik.hu;

Vas megyei Békéltető Testület (County Conciliation Board)
Address: 9700 Szombathely, Honvéd tér 2.
Telephone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: pergel.bea@vmkik.hu

Veszprém megyei Békéltető Testület (County Conciliation Board)
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: vkik@veszpremikamara.hu

Zala megyei Békéltető Testület (County Conciliation Board)
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: zmbekelteto@zmkik.hu

12.7. The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the consumer.

12.8. In the case of a cross-border consumer dispute related to an online sales or online service contract, only the conciliation body operating under the auspices of the Budapest Chamber of Commerce and Industry has jurisdiction.

12.9. In the event of a consumer complaint, you can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission’s system by clicking here. After registration, the consumer can submit his complaint via the online website at: http://ec.europa.eu/odr

12.10. The Service Provider is obliged to cooperate in the conciliation panel proceedings. In this context, it shall send its reply to the conciliation body and ensure the participation of the person authorized to reach an agreement at the hearing. If the registered office or premises of the company are not registered in the county of the chamber operating the territorially competent conciliation body, the obligation of the company to cooperate includes offering the possibility of concluding a written agreement according to the needs of the consumer.

12.11. If the consumer does not turn to a conciliation body or the procedure is unsuccessful, the consumer has the right to go to court to settle the dispute.

13. Copyright

13.1. Once PickPackTrockner, as a product, is a copyrighted product and is a patented product in many countries, and pickpacktrockner.hu as a website is a copyrighted work, it is forbidden to download (duplicate) the content or any part of it on the pickpacktrockner.hu website.

Transmission, other use, electronic storage, processing and sale without the written consent of the Service Provider is also forbidden.

13.2. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising space.

13.3. Adaptation or decryption of the content or certain parts of the pickpacktrockner.hu website is prohibited; unfair use of user IDs and passwords; use of any application that can be used to modify or index the pickpacktrockner.hu website or any part thereof are also prohibited.

13.4. The name pickpacktrockner.hu enjoys copyright protection, its use, except for the reference, is possible only with the written consent of the Service Provider.

13.5. The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 100,000 gross per image and HUF 30,000 gross per word. The User acknowledges that this penalty clause is not excessive and browses the site aware of this. In the event of a copyright infringement, the Service Provider uses a notarized fact certificate, the amount of which is also passed on to the User infringing the lawful rights.

Budapest, 30 September 2020